Terms & Conditions

We accept all major cards. The pad lock in the website address bar means we have a super secure checkout. You can also make quick secure payments through PayPal. If you want to pay with card, click on the cart and go to the checkout page.



Shipping destinations:

  • We ship both locally and worldwide.

Shipping in the UK: 

  • Standard shipping (Royal Mail Tracked 48)

Shipping outside of the UK:

  • If you are based in a European country please select "EU Tracked shipping"
  • If you are based elsewhere please select "UPS Worldwide tracked" shipping

All tracked shipping will receive an email with a tracking number once your order has been dispatched. We are based in London, so it is essential that you select the correct shipping method when checking out.

Shipping times:

  • Processing time 2-3 business days.
  • Shipping time: 2-3 business days 
  • Shipping time might vary depending on location, shipment method and other factors.
  • If you are outside of the UK shipping will be between 10-20 days

Shipping cost:

  • Orders over £60 will receive free shipping.
  • Orders under £60 will be charged for shipping depending on your chosen delivery method and country. Full price will be displayed at checkout. 

Working Days are classed as Monday-Friday (excluding public & bank holidays)

Returns, Refunds and Exchanges

We offer returns within 14 days of purchase. You can return your product for store credit, a different product, or a refund to the original payment method. All products returned to us must be unused with their original seal still on the product.

We will not resend products to customers that have provided an incorrect address, it is the customers responsibility to provide the correct Delivery address.
If you have any issues with an order please email contact@nuelefa.com

Claims are not valid after 14 days from the day of the purchase.


It is the customers responsibility to patch test all products before use on your face or hair. Patch tests are carried out on a small section of your hand (not palms) – if irritation occurs discontinue use and rinse section with water.

Read the ingredients on the products, if it has not been provided then reach out on our contact form for enquiries on different products.

Nu Elefa is not claiming to cure any medical illnesses so if you are unsure about anything please contact your doctor*


Discount Codes T&C’s

All discount codes do not apply to SALE items.

Our Newsletter Discount can only be used once per customer. This code does not apply to our sets which are already discounted.

Influencer discounts can only be used once per customer.

 Gift Card T&C’s

Our gift cards can only be used online.